special offers   |   faq   |   say hi   |   retailers   |   about   |  The Shop
The Shop

FAQ

Shipping

Shipping Guarantee
sweetriot likes to have fun, but we don't mess around when it comes to shipping your chocolate-covered cacao - safe, sound, and on time - guaranteed! If your cacao shipment is not satisfactory for any reason, we will make it right or we'll put your money back in your pocket.
More info here: 100% Satisfaction Guarantee.

When We Ship
Orders placed by 1pm EST Monday thru Friday are processed the same business day. Orders placed after 1pm EST on Friday thru Sunday are processed on Monday. If it's warm outside, we hold some shipments till Monday that would otherwise travel on a weekend. See below for estimates of when we ship.*Remember to factor in any major U.S. holidays to these estimates.

2 Day Shipping Needed When it's Warm Outside!
If the temperature is 70 degrees or more -we include ice with your shipment. But ice packs only last 2 days! Anywhere along the shipping path from NYC to your destination - you need to select a shipping method that will arrive within 2 days. If you live in the 3 day delivery area or beyond using Ground shipping, please select 2nd Day or Next Day Air. If you don't select a method that arrives within two days, we cannot accept responsibility for melted shipments.

Arrival Estimates for USPS Priority Mail/Ground Shipping
UPS Ground is only safe to areas in blue (within 2 days of NYC) when it's warm. If you live outside the blue area, please choose 2nd Day or Next Day Air, or your shipment may melt by the time it reaches you. Otherwise we cannot accept responsibility for melted shipments if you risk shipping it Ground.

Shipping UPS Ground
 

Arrival Estimates for 1-2 Day Shipping Methods



Shipping USPS Priority Mail (1-3 days)


International Shipping
All international shipments ship the following Monday to help ensure your chocolate travels and arrives the same week (and not over a weekend).

Canadian Rioters
For Ontario and Quebec shipments, you have the following shipping options-USPS Priority Mail International, USPS Priority Mail Express International, and USPS Global Express Guaranteed. We charge the UPS Standard rate plus $45 to cover import costs (GST, PST, brokerage, ice pack, and other UPS import charges). Outside of Ontario and Quebec, we need to ship USPS Global Express Guaranteed to get you your chocolate-covered cacao within 2 days transit time during summer months. We charge the shipping rate plus $20 to cover import costs.

Geo-Locating Your Shipment
On the edge of your seat and wondering where in the world your cacao is? You can always check the status of your shipment by logging in and checking your order status. Your tracking # will be available as of 10:30pm EST the day it ships.

If you have shipping questions, ship us an email or call 212.431.RIOT (7468), M-F 10am to 6pm EST.



100% Satisfaction and Safe Shopping Guaranteed

We're sure you're going to love sweetriot and want you to feel safe and confident about your decision to purchase our yummy dark chocolate-covered cacao online. So, we offer one of the best satisfaction guarantees in the business. Basically, don't worry - be happy! =) That's how we want you to feel when you shop at sweetriot.com.

Customer Satisfaction Guarantee
If you are not 100% happy with your sweetriot experience FOR ANY REASON, we will make it right or we will put your money back in your pocket - guaranteed. We hope our 100% satisfaction guarantee demonstrates that sweetriot is committed to delighting our rioters. We know that each purchase at sweetriot.com is a chance to grow our relationship and build trust and loyalty with our rioting community.

If you have any issue with your order, within 30 days of purchase and give us the 411: an explanation of the problem and your order number and one of our full-time rioters will get back to you within 72 hours. We'll work our darnedest to resolve the issue to your complete satisfaction. To deter overzealous use of our satisfaction policy, as unlikely as that may be, we may cap our money back guarantee at $250 in certain cases.

Safe Shopping Guarantee:

Protecting Your Plastic
We guarantee your credit card safety so you don't have to worry. In fact, we guarantee you against any loss. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If any unauthorized (naughty) use of your credit card take place, through no fault of your own as a result of purchases made on sweetriot.com, and your bank holds you liable for up to the $50 maximum, sweetriot will cover that liability for you. That's our worry-free, safe shopping commitment to you.

We use the latest encryption technology to protect your personal data, including your credit card info, to assure every sweetriot.com transaction is safe. our checkout cart and process is Secure Socket Layer (SSL) encrypted to protect communications between you and our shopping cart. Any time our store asks for a credit card number during checkout, it will be SSL encrypted. 

You Like Your Privacy (So we keep it on the down-low)
At sweetriot, we dislike spam as much as any one. So we're definitely not going to contribute to it by sharing your info with anyone for any reason. sweetriot uses consumer info for processing sweetriot orders and mailings only.

At check-out, there is the option to sign up for our fun, monthly newsletter, "Inside the Riot". If the newsletter is not fun enuf for you, you can always unsubscribe later by clicking on the SafeUnsubscribe link at the bottom of the newsletter.

 

© 2014 sweetriot. All riots reserved.